Organizational problem solving as a basic process in the management and improvement of organizations, weak points, problems and factors that prevent the achievement of goals are identified and analyzed. This process is an important step towards the productivity and effective performance of organizations, which allows them to experience significant improvement by focusing on eliminating weaknesses.
In the problem identification phase, various factors that may lead to organizational problems are identified. These problems can include interference in processes, low efficiency, lack of coordination, lack of resources, etc. This step is important because it is the accurate identification of initial weaknesses that will help in more detailed analysis in later steps.
The problem analysis stage is a process in which requirements, environmental factors, organizational structure and similar factors are evaluated and analyzed. This analysis helps to identify the basic and more detailed factors that have led to the occurrence of problems. Also, problem analysis allows the organization to find the root of current and future issues and resolve them more effectively.
In the stage of solving the problem, various plans and actions are presented to solve the weaknesses and problems. These measures may include improving processes, changes in organizational structure, increasing resource efficiency, etc. This stage requires accurate and timely measures to bring positive and significant changes.
In the monitoring and evaluation stage, the impact of the actions taken on the performance of the organization is evaluated. These evaluations allow the organization to see if the problems have improved or not and if the actions taken have led to success or not. At this stage, the necessary corrections are applied and the required improvements are determined.
In general, organizational troubleshooting is a process for improvement and progress in organizations. By identifying, analyzing, fixing and monitoring problems and weaknesses, organizations will be able to achieve better performance and greater productivity. This process allows organizations to perform in the best possible way in the face of challenges and to be stable in their progress.
Benefits of complications:
- Knowledge of the organization: Increasing knowledge through studying in one can reflect the problems and planning to fix it.
- Solving organization problems: Diagnosing complications is done to prevent future defects or to improve current conditions.
- Increase performance and productivity: In troubleshooting, we can achieve better performance by knowing the reasons for violating organizational norms, lack of discipline, quality of outputs, increase in conflicts between departments, etc.
- Planning to improve the organization: In troubleshooting, by recognizing the situation and taking measures to solve problems and shortcomings, we can easily plan for progress.
Procedures for diagnosing complications:
- Collecting and categorizing the organization’s general information
- Examining important areas of the organization such as; Effectiveness, productivity, innovation and customer satisfaction
- Examining the internal areas of the organization including perspectives, strategies and policies, differentiation with competitors
- Identifying the causes and roots of problems and prioritizing them
- Summarizing the evidence indicating the existence of complications and extracting the main complications in the field of performance results
- Establishing cause and effect relationships between complications and analyzing them and identifying the causes of their occurrence and providing basic solutions to eliminate or reduce complications.
